Best Rate Guarantee Terms and Conditions

The following terms and conditions relate to Loan Options.ai's "Best Rate Guarantee" promotion (Promotion). By participating in the Promotion, you agree to these Terms and Conditions, as well as Loan Options.ai's website terms and conditions, privacy policy, and consent. If we amend these Terms and Conditions, any changes will be posted on the Loan Options.ai website and will be effective from that time. Claims will be processed in accordance with the Terms and Conditions in effect on the date the claim is made.

In these Terms and Conditions, references to "we", "us", "our", or "Loan Options.ai" refer to Loan Options.ai Pty Ltd (ABN 75 641 873 716), Australian Credit Licence 543631.

1. Eligibility Criteria

To be eligible for the Guarantee, you must meet the following criteria (Eligibility Criteria):

• (a) receive a pre-qualified rate offer from Loan Options.ai Pty Ltd (ABN 75 641 873 716, ACL 543631) prior to commencing your application for the Competing Offer;
• (b) submit your claim in accordance with the claim process detailed in section 2 below;
• (c) be the primary borrower on both offers; and
• (d) if requested, demonstrate that you have provided the same information to Loan Options.ai as you submitted to obtain the Competing Offer.

A 'Competing Offer' means a finance offer for any product (e.g. car loan, personal loan, business loan, equipment finance, or other loan products) from a different provider, offered at the time you received your pre-qualified rate from Loan Options.ai, which meets the following conditions:

• (a) You have received a pre-approval for the Competing Offer;
• (b) The Competing Offer has a lower Comparison Rate than the Loan Options.ai offer;
• (c) The Competing Offer has the same loan term as the Loan Options.ai offer;
• (d) The Competing Offer has the same rate type (e.g. fixed or variable); and
• (e) The Competing Offer has the same repayment structure (e.g. principal and interest vs interest only).

2. Making a Claim

To make a claim under the Guarantee, you must:

• (a) complete and submit your claim to info@loanoptions.ai within 14 days of receiving your rate offer from one or more lenders through the Loan Options.ai platform; and
• (b) email info@loanoptions.ai proof of pre-approval for the Competing Offer.

Upon review of your claim, we will notify you whether we can match the Comparison Rate. If we cannot match it, we will arrange for you to receive a fuel voucher issued via Prezzee for the amount listed on the Loan Options.ai website. Read Prezzee's Fuel Gift Card T&Cs here.

3. Term and Termination

This Guarantee is available for any quote received from Loan Options.ai Pty Ltd (ABN 75 641 873 716, ACL 543631) across all product types.

We reserve the right to modify, suspend, or terminate this Guarantee or the Eligibility Criteria at any time and for any reason, without prior notice.

4. Liability

Our decisions in relation to any aspect of the Guarantee are final and binding, and no correspondence will be entered into.

We reserve the right, at our sole discretion, to confirm whether you meet the Eligibility Criteria or the validity of any claim and to refuse the Guarantee to any person we reasonably believe does not meet the Eligibility Criteria, whose claim we cannot validate to our reasonable satisfaction, or who is otherwise in breach of these Terms and Conditions.

To the maximum extent permitted by law, we are not responsible or liable for any loss or damage you may suffer (including, without limitation, loss of opportunity) whether direct, indirect, special, or consequential, in relation to the Guarantee or your attempt to secure it.

5. Exclusions

The Best Rate Guarantee does not apply in the following circumstances:

• Where the Competing Offer is conditional on bundled products, promotional offers, or limited-time incentives that are not matched or offered by Loan Options.ai.
• If the Competing Offer is not from a licensed or regulated lender operating in Australia.
• If the Competing Offer is based on errors, misprints, or typographical inaccuracies.
• Where the terms of the Competing Offer are not genuinely comparable, including differences in loan structure, repayment type, security type, or product features.
• Where the claim is submitted more than 14 days after receiving the rate offer from Loan Options.ai.
• If the borrower does not meet the eligibility criteria set by the lender providing the Competing Offer.
• Where Loan Options.ai is unable to validate the documentation or pre-approval status of the Competing Offer to its reasonable satisfaction.
• If the Competing Offer is part of a subvention campaign (e.g. manufacturer- or dealer-subsidised interest rates or finance offers).

Loan Options.ai Pty Ltd (ABN 75 641 873 716, ACL 543631) reserves the right to determine whether a Competing Offer is valid and comparable under this Guarantee.